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Linda if players would play fair…
The Complaints Team had attempted to contact the casino multiple times for resolution but received no response. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at LuckNation Casino, account management, withdrawal process, etc. During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. You can find more information about the complaint and black points in the ‘Safety Index explained’ part of this review.
The Complaints Team gathered information regarding the player’s verification status and betting activity but concluded that they could not adequately evaluate the casino’s investigation results. The player from Spain had his account closed and was accused of fraud after minimal betting activity. The Complaints Team investigated the issue and confirmed that the casino provided evidence of the player using a card counting strategy, which was considered a breach of terms. The casino refused to return his winnings and did not give any reason for the account closure.
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Player’s withdrawal is delayed due to document rejection.
He sought assistance in closing his account and retrieving the deposited funds. The complaint was closed due to the player’s lack of response to inquiries and requests for further communication, which prevented any further investigation or resolution at that time. The player from Morocco faces unjustified rejection of his KYC documents and the delay in his withdrawal. As part of our casino review process, our expert team gathers data regarding customer support options and available languages.
Player’s winnings haven’t been received yet.
These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others. Our calculation of the casino’s Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. For every €100 you lose on our slots britsino casino reviews or table games, we’ll give you €5 back as a bonus.
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- The reviews are available on this page in the User reviews section.
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- Once you’ve entered all the required information, review it carefully and confirm the transaction.
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